Start to finish
How a call works
Six steps, none of them a form you fill out on the shoulder.
- 1
Text the cross street
Or call. Either way the first thing we need is where you are: a cross street, a mile marker on 260 or 60, or a pin from your phone. Then the vehicle and what it is doing.
- 2
We say a number
You hear the floor for the service and the mileage from Lakeside, out loud, before the truck moves. Prices are the floor. We set a fair number with you. If the number does not work for you, say so; sometimes it moves, sometimes the parts fund covers the gap.
- 3
We say a time
A real arrival time, not a window. Inside Pinetop-Lakeside that is usually within the hour; Show Low and the forest roads take longer and we tell you. If something changes, you get a text.
- 4
The truck shows up
Stay in the car on the highway with your hazards on. In a driveway, clear a spot. We work with the truck as a barrier on the shoulder and we bring our own light.
- 5
We fix it, or we tell you what it is
Most calls end with the car running. When they do not, you leave with the actual problem written down, what it should cost at a shop, and which shop in Show Low we would use.
- 6
You pay the number you agreed to
Cash, Cash App, or Venmo when it is done. No invoice surprises; the parts came at our cost and the hours were the hours.